Hatch has a process in place for receiving and responding to feedback about how goods and services are provided to customers with disabilities.
Customers with disabilities can offer their feedback in the following ways:
- E-mail hatch@hatch.ca
- In writing to the applicable office location
- By telephone to the applicable office location
- In person to Reception or Human Resources
The customer is requested to provide their name, email address and phone number as well as the Hatch office they intend to visit or have visited.
Once feedback is received, the following actions are taken to respond:
- The feedback is directed to the appropriate person for action
- The feedback is assessed for appropriate action (Note: the customer service standard does not require a response to be provided for all feedback)
- Customers who require feedback can expect an answer within 5 business days
The feedback process is readily available to the public through:
- A notice on the Hatch web site
- Signs in the reception areas
- Other communication channels, as appropriate
Download Hatch's Accessibility for Ontarians with Disabilities Act (AODA) policy [pdf, 100 KB]
